Contact Us — 24/7 WhatsApp
Multi-language customer service in Turkish, English, Arabic, and Russian. Average response time: 5 minutes.
💬 WhatsApp NowService Area
Istanbul (39 districts)
Turkey-wide cargo
Hours
Daily 09:00 – 22:00 (Turkey time)
Order before 20:00 = same-day
Languages We Speak
- 🇹🇷 Turkish (Türkçe) — Primary, native speakers
- 🇬🇧 English — Fluent, all customer service
- 🇸🇦 Arabic (العربية) — Available via WhatsApp
- 🇷🇺 Russian (Русский) — Available via WhatsApp
Frequent Contact Reasons
Place a new order
Send model + your address (or hotel name + room) via WhatsApp. Order processed in 30 seconds.
Track existing order
Send your phone number — we’ll provide live courier location.
Wholesale / Reseller inquiry
10+ unit orders qualify for wholesale pricing. Send company info via WhatsApp.
Warranty / Service
Send photo + invoice. Remote diagnosis in 15-30 minutes.
Other Languages
İluma İstanbul is an Istanbul-based seller of original IQOS Iluma devices and Terea tobacco sticks, serving since 2018.
Delivery to Istanbul & Turkey
Same-day motorcycle courier to all 39 districts of Istanbul, usually within 2-3 hours. Nationwide shipping across Turkey in 1-2 business days. The courier fee is calculated at checkout based on your selected district. Cash or card payment on delivery is available.
Payment & Guarantee
Pay at the door with cash or card — you don’t pay until the product is in your hands. All products are 100% original, backed by an original-product guarantee and a 14-day return right.
Order & Support
For stock, current prices and fast support, message us on WhatsApp: 0537 309 33 84. Our IQOS specialist will help you choose the right product.