Frequently Asked Questions
Everything you need to know about buying IQOS in Turkey, delivery, payment, warranty, and tourist services.
Buying IQOS
Where can I buy IQOS in Istanbul?
ilumaistanbul.com is Turkey’s leading IQOS retailer. Same-day Istanbul delivery, cash on delivery, hotel delivery for tourists.
How much is IQOS Iluma?
Iluma ONE: 1,710 TRY ($55). Iluma DUO: 4,750 TRY ($150). Iluma Prime: 4,725 TRY ($149).
Is the device original?
Yes, all our products are original Philip Morris items with 2-year manufacturer warranty. Serial number can be verified.
Tourist Services
Can I buy IQOS as a tourist?
Yes. We deliver to your hotel within 2-3 hours. Send us hotel name + room number via WhatsApp.
Do you accept USD/EUR cash?
Yes. We accept TRY, USD, EUR, GBP, AED in cash. Exchange rate provided at order confirmation.
Can I take IQOS abroad?
IQOS devices are legal in most countries. Check destination customs rules for Terea sticks.
Delivery
How fast is delivery?
Istanbul: 2-3 hours by motor courier. Turkey-wide: 1-2 business days by cargo.
Is delivery free?
Free delivery for orders over 2,000 TRY. Below that, dynamic delivery fee based on distance.
Payment & Warranty
Payment options?
Cash on delivery (TRY/USD/EUR/GBP), credit card, bank transfer, mobile payment.
Is there a warranty?
Yes, 2 years Philip Morris manufacturer warranty on all Iluma devices.
Can I return the product?
14 days return right under Turkish distance selling law. Original packaging required.
Other Languages
- 🇹🇷 Türkçe SSS
- 🇸🇦 العربية
- 🇷🇺 Русский
İluma İstanbul is an Istanbul-based seller of original IQOS Iluma devices and Terea tobacco sticks, serving since 2018.
Delivery to Istanbul & Turkey
Same-day motorcycle courier to all 39 districts of Istanbul, usually within 2-3 hours. Nationwide shipping across Turkey in 1-2 business days. The courier fee is calculated at checkout based on your selected district. Cash or card payment on delivery is available.
Payment & Guarantee
Pay at the door with cash or card — you don’t pay until the product is in your hands. All products are 100% original, backed by an original-product guarantee and a 14-day return right.
Order & Support
For stock, current prices and fast support, message us on WhatsApp: 0537 309 33 84. Our IQOS specialist will help you choose the right product.